45 Twin Springs Dve RD2 Helensville, Auckland
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We are available any time to assist our customers
Saddles are eligible for return and refund subject to the following:
Unless otherwise agreed saddles must be returned within 10 days (includes shipping time to/from customer) for a refund. You must advise us of shipping tracking number prior to 10 days in order to be eligible for refund. If advice about return is not received with 10 days the saddle will not be eligible for return and refund.
Refund amounts will include a deduction for shipping costs and trial fee. Other deduction may be incurred for re stocking and excessive damage.
Saddles custom made will not be eligible for a refund, so we encourage the use of trial saddles before custom made saddles are ordered. An exception to this may be where a trial saddle is not available. This will be agreed to prior to ordering.
New saddles sold after trials and returned used will incur a restock fee base on the retail price, which will be deducted from the refunded amount.
Please view/download our Terms and Conditions for Purchase and Trial of saddles which can be found on the Downloads page.